Shipping Policy

Order Processing

All orders are processed within 1–2 business days. You will receive a confirmation email once your order has been placed and another email when your order has shipped.

Shipping Times

Delivery times vary depending on your location and local postal service.
Estimated delivery times:

European Union: 7–12 business days

United Kingdom & Europe (non-EU): 7–15 business days

Worldwide: 7–15 business days

These are estimates and are not guaranteed. External factors such as customs processing, carrier delays, high seasonal volume, or local postal issues may affect delivery times.

Shipping Fees

Shipping rates will be displayed at checkout. We offer free shipping to many regions depending on promotions or order value.

Order Tracking

A tracking number will be provided once your order has shipped. Tracking updates may take a few days to appear depending on the carrier.

Incorrect or Incomplete Addresses

Please ensure your shipping details are correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer. Once an order is placed, address changes are not guaranteed.

Lost, Delayed, or Stolen Packages

If your package appears lost or delayed, please contact us at contact@shopboreal.com
and we will assist in checking the shipment status with the carrier.
We are not responsible for packages marked as delivered but not received; in such cases, please contact the carrier directly.

Customs & Import Fees

Some countries may apply import taxes, customs duties, or handling fees.
These charges are the responsibility of the customer, and policies vary by destination country.